Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases. You can cancel/change your order within 24 hours of placing your order for any reason. Out of the time, we will not be able to cancel/changing your order any more. If your order is shipped out, we can not make any change/cancel on your order anymore.
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and are in the original packaging.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gearstastic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Gearstastic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending an email at email@example.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.